Return Policy

Customers are not entitled to any refund from ACLS.com except as set forth below:

3-Day Right To Rescind:

Customers have the right to rescind their purchase and receive a full refund on any amounts paid to ACLS.com, which they must exercise in writing within three (3) business days from the day they submit an online purchase or sign a written purchase order. Customers must deliver a written rescission of the purchase to ACLS.com within such 3-day period. Rescission submissions can be sent to support@acls.com. If the rescission is mailed, it must be postmarked on or before the last day of the 3-day period.

The right to rescind is void if any CEUs have been awarded through ACLS.com.

Certification Acceptance:

Customers seeking a refund due to an employer not accepting an emergency certification (ACLS, BLS, PALS, or NRP) issued by ACLS.com must follow the steps below. If these steps are not followed within ninety (90) days of course completion, a refund will not be awarded.

  • The customer must send an email to support@acls.com and include the name and order number on their sales receipt, the name of their employer, and the name and contact information (email and phone) for the supervisor, compliance department, or HR department that is not accepting the ACLS.com card.

Note that all ACLS.com emergency certifications meet Joint Commission (JCAHO) requirements and are built on the latest emergency cardiovascular care (ECC) guidelines, as published by the American Heart Association (AHA) and/or the American Academy of Pediatrics (AAP). Tens of thousands of healthcare providers have successfully used the programs to earn and maintain their emergency life support certifications. However, we recommend that you check with your employer before purchasing to avoid any acceptance issues.

Customer Responsibility:

It is solely the responsibility of the customer to verify that ACLS.com’s programs meet the parameters for their county, state, or national continuing education requirements. Some regions may require additional courses and hours beyond the offering of ACLS.com, and it is solely the responsibility of the customer to determine this before purchasing.

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